Q: How long does it take to ship?


A: All orders are processed within 2-7 business days. 


All of our products are made on demand.


We pack and ship immediately and have your shipment on the way as quickly as possible, usually between 5~12 business days.


US domestic deliveries usually take 7-22 business days and international deliveries usually take 3~8 weeks, depending on the supplier, your location and customs controls.

Please note that we do not ship on Saturdays, Sundays or holidays. While we will do all, we can to ensure your order is delivered on time, Biggoat.com cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.


Q: Can I make changes to my shipping address after I place my order?


A: Changes can only be made before the processing starts, after your order has been processed, we are unfortunately unable to make any changes.


Q: When will I receive tracking information?


A: Within a week of your order being fulfilled (shipped), you will receive a notification email containing your tracking number.


If you do not receive such an email within 7 business days, please contact us!